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Cubex Statement on COVID-19

Dear Valued Patient

As the situation of COVID-19 continues to evolve, Cubex Hearing Healthcare would like to re-assure you that we are committed to adhering to the protocols recommended by Public Health England, the government and the Audiology council and governing body.

The health and well-being of our valued patients, our caring team and our professional colleagues is our absolute priority. We want to assure you that strict infection control, health and safety have been and continues to be a priority amongst our team and on our premises.

Our team are fully aware of the current requirements. They are undertaking extreme levels of health and safety measures to ensure that the highest possible clinical and general hygiene and infection control standards maintained at all touchpoints of your journey with us. This includes but is not limited to in-clinic consultations, annual hearing health reviews, micro-suction, hearing lab services and handling of technology. Disinfecting surfaces between patients, sterilizing equipment and clinicians washing their hands before and after every consultation is a routine practice that we adhere to every day. We have a healthy supply of clinical-grade disinfectant wipes and sprays.

At present, we have had no suspected or confirmed cases of Coronavirus at our Practice, and we are open for care and business as usual. Should the Practice need to close, we will notify all patient’s immediately. Rest assured that we are keeping a very close eye on this situation at all times and want to ensure that we are available to support your ability to hear and communicate with ease during this time.

We are currently looking to see how we can adapt the delivery of some of our consultancy and services which might enable you to receive care without having to visit us. You can read more here.

If you have any questions regarding your care, please feel free to get in touch with us on 0207 935 5511 or drop us an e-mail at customerservices@cubex.co.uk

The Cubex team would like to take this opportunity to wish you good health and thank you for your continued support.

The Team @Cubex


Safety First

To keep our team, patients and members of the public safe, we would appreciate if you follow the Government guidelines and act as follows:

1/ Please DO NOT attend the Practice if you are feeling unwell, especially if you have a temperature (above 38 degrees), a cough or suffering from any breathing difficulties.

Please follow updated guidelines by NHS 111 Online at www.111.nhs.uk/service/COVID-19 or Public Health England at www.gov.uk/government/organisations/public-health-england. If you have no internet access, you should call NHS 111. For a medical emergency dial 999.

2/ Please DO NOT attend the Practice if you have been in contact with anyone who has Coronavirus or if you have returned from an affected country or place as listed here:-

Wuhan or Hubei Province of China, Mainland China, Hong Kong, Japan, Macau, Malaysia, Singapore, South Korea, Taiwan or Thailand, Northern Italy, Vietnam, Cambodia, Laos and Myanmar.

Please follow updated guidelines by NHS 111 Online at www.111.nhs.uk/service/COVID-19 or Public Health England at www.gov.uk/government/organisations/public-health-england. If you have no internet access, you should call NHS 111. For a medical emergency dial 999.

3/ In both cases, please contact our patient relations team as soon as possible on 0207 935 5511 to cancel your appointment in line with our 48-hour Cancellation Policy. Please rebook your appointment for a future date.

4/ If you do develop any cold/flu like symptoms or if you have in fact been diagnosed with Coronavirus since visiting the clinic, please contact us to let us know directly at customerservices@cubex.co.uk

We thank you for your continued support.

The Team @Cubex

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